Frequently Asked Questions
Everything you need to know before your next big adventure.
What is included in a Mystery Guide treasure hunt pack?
Each pack contains a high-quality physical map, a series of cryptic clues, a historical backstory, and a sealed 'Golden Envelope' containing the final solution to the mystery.
How long does it take for my treasure hunt to arrive?
Standard shipping typically takes 3-5 business days. We also offer digital 'Print-at-Home' versions for those who want to start their adventure immediately.
Is there an age limit for the mystery trails?
Our guides are designed for adults and families. While children aged 8+ enjoy helping solve clues, the puzzles are designed to be challenging enough for adults to enjoy independently.
What happens if we get stuck on a clue while on the trail?
Don't worry! Every guide includes a dedicated web link or SMS number where you can receive automated hints to keep your investigation moving forward.
Do you offer refunds if it rains on our scheduled day?
Since our physical guides are printed on weather-resistant paper, the hunt can go on! However, if you haven't opened your guide, we offer a 30-day return policy for a full refund.
Can I book a Mystery Guide for a large corporate event?
Absolutely. We offer bulk discounts for groups of 10 or more and can provide customized starting times to accommodate team-building exercises and large parties.